Privacy Policy & Personal Data Notice

This Privacy Policy applies to personal data processed by PT. Tremco Trinusa through tremco.co.id and through direct business communications connected with product inquiries, quotations, technical-commercial support, industrial sourcing, project discussions and customer or supplier relationships.

To the extent PT. Tremco Trinusa determines why and how such personal data is processed, PT. Tremco Trinusa acts as the Personal Data Controller.

The type of information collected depends on how you interact with PT. Tremco Trinusa and the information required to evaluate or respond to your inquiry.

• Identity and business information, including name, company, department, role, job title and industry.
• Contact information, including business email address, telephone number, WhatsApp number and office location.
• RFQ and commercial information, including product category, maker, model, part number, quantity, budget, delivery city, urgency and project timeline.
• Technical and application information, including machine type, production process, electrical specification, layout, problem description and required performance.
• Files voluntarily submitted, including BOMs, datasheets, drawings, photos, videos, machine nameplates, labels and product references.
• Communication records, including emails, contact-form submissions, WhatsApp messages and quotation correspondence.
• Technical website information, including IP address, browser, device type, requested pages, referring page, time stamps and basic server or security logs.
• Information received from your employer, colleagues, business partners, manufacturers, principals, vendors or logistics parties where relevant to a business transaction.

• To receive, assess and respond to product inquiries, RFQs, quotation requests, technical questions and stock checks.
• To identify suitable products, brands, models, alternatives, technical routes or industrial sourcing options.
• To communicate with procurement, engineering, maintenance, production, project and management teams.
• To prepare quotations, verify product availability, coordinate delivery, process transactions and provide after-sales support.
• To forward relevant inquiry information to manufacturers, principals, suppliers, logistics providers or technical partners where required to evaluate the request.
• To maintain accounting, commercial, warranty, compliance, audit, dispute-prevention and other legitimate business records.
• To maintain website security, diagnose errors, prevent abuse and improve website navigation and inquiry quality.
• To provide relevant business follow-up or communications, subject to applicable law and available opt-out rights.

Depending on the context, PT. Tremco Trinusa may process personal data on one or more of the following legal bases:

• Your valid consent for one or more stated purposes.
• Steps taken at your request before entering into a contract, or performance of contractual and commercial obligations.
• Compliance with applicable legal, tax, accounting, regulatory or record-keeping obligations.
• Legitimate business interests, provided those interests are assessed against the purpose, necessity and rights of the individual concerned.

We will not intentionally use personal data for an unrelated purpose without an appropriate legal basis and, where required, an updated notice or consent.

Our website may use cookies, server logs, security technologies, caching systems and analytics or performance tools. These technologies may be used to:

• Operate website functions and maintain technical security.
• Remember limited preferences or maintain page functionality.
• Measure page performance, traffic patterns and navigation.
• Detect abuse, suspicious requests, technical errors or attacks.

You can control or delete cookies through your browser settings. Disabling certain cookies may affect website functionality. Third-party content or services may also set their own cookies subject to their respective privacy notices.

PT. Tremco Trinusa does not sell personal data. Relevant and proportionate information may be disclosed where reasonably required to operate the business or process an inquiry.

• Authorized PT. Tremco Trinusa sales, procurement, engineering, finance, logistics, management and support personnel.
• Relevant manufacturers, principals, suppliers, vendors, technical partners and product specialists.
• Freight forwarders, couriers, customs-support parties, warehouses and other logistics providers.
• Website hosting, email, information technology, cybersecurity, analytics and professional service providers.
• Government, regulatory, judicial or law-enforcement authorities where disclosure is legally required.

We seek to limit disclosure to information reasonably necessary for the stated purpose and expect parties processing data on our behalf to apply appropriate confidentiality and security measures.

Industrial RFQs may require communication with manufacturers, principals, vendors, technical specialists, email providers or other service providers located outside Indonesia.

Where personal data is transferred outside Indonesia, PT. Tremco Trinusa will seek to apply the requirements and safeguards required by applicable Indonesian personal data protection law. Information shared for an overseas technical or commercial assessment will be limited where reasonably possible to what is relevant for the inquiry.

Personal data is retained only for as long as reasonably necessary for the purpose for which it was collected, including inquiry processing, quotation follow-up, transaction completion, after-sales support, accounting, warranty, audit, legal compliance and dispute management.

Retention periods may differ depending on whether the record concerns an uncompleted inquiry, active quotation, completed transaction, contractual relationship, financial record, technical project or legal requirement.

When personal data is no longer required and no legal or legitimate reason requires continued retention, it may be deleted, anonymized or securely destroyed in accordance with applicable procedures.

PT. Tremco Trinusa applies reasonable administrative, technical and organizational safeguards appropriate to the nature, processing context and risk of the personal data involved.

• Access limitation and internal authorization controls.
• Website, hosting, email and account security measures.
• Confidentiality expectations for relevant personnel and providers.
• Backup, monitoring, maintenance and incident-response practices.

No internet transmission, email, WhatsApp service or electronic storage method can be guaranteed to be completely secure. Where a personal data protection failure occurs and notification is required, affected individuals and the relevant institution will be notified within the period and with the information required by applicable law.

Subject to applicable law, verification requirements and lawful exceptions, individuals may have the right to:

• Receive information about our identity, purpose, legal basis and accountability for processing.
• Request access to and a copy of personal data about themselves.
• Complete, update or correct inaccurate personal data.
• Withdraw consent where processing is based on consent.
• Request restriction, postponement or termination of processing.
• Request deletion or destruction where the legal requirements are satisfied.
• Object to certain solely automated decisions or profiling that produce legal or significant effects.
• Request data in a commonly usable electronic format where the legal requirements for portability apply.
• Submit a complaint or seek remedies available under applicable law.

How to Submit a Request

Send a recorded request to info@tremco.id with the subject line “Personal Data Request”. Please identify the relevant communication, inquiry or transaction and clearly state the requested action.

We may request reasonable information to verify identity and prevent unauthorized access to another person’s data. Requests will be handled within the period required by applicable law and may be limited where a lawful exception applies.

This website may contain links to WhatsApp, email services, maps, social-media platforms, brand websites, manufacturers and other third-party services.

When you choose to use a third-party platform, that provider may collect and process information under its own terms and privacy policy. PT. Tremco Trinusa does not control the independent processing practices of third-party platforms, but remains responsible for its own collection and use of information received through official Tremco business channels.

The website and services of PT. Tremco Trinusa are intended for companies, industrial buyers and professional users. We do not intentionally request personal data from children.

If you believe a child has submitted personal data through this website or an official communication channel, please contact us so that the circumstances can be reviewed and appropriate action can be taken in accordance with applicable law.

PT. Tremco Trinusa may revise this Privacy Policy to reflect changes in website functions, business processes, service providers, legal requirements or personal data protection practices.

The latest version will be published on this page. Material changes may also be communicated through an appropriate website notice or direct communication where required.